Frequently Asked Questions

Answers

01. How do I place an order?

  1. Select Your Product - While on the product page for the item you want to buy, select the proper fields (width, size, color, quantity, etc.) and click the “Add to Cart” button. The item will be added to your cart and you can continue shopping. Click the bag icon in the top right of your screen to go to the cart page to begin the checkout process.
  2. If you have a discount code you can enter it on the cart page or during step 2 of checkout Review & Payments.
  3. Begin Checkout - You can then click “checkout” to pay with a credit card or you can click “checkout with PayPal.”
  4. Once you move on to checkout we recommend setting up your online account if you are a new customer or signing in to your account if you’ve shopped with us before. This allows you to have access to view order details, check status, access online returns, and maintain a wishlist after your order is placed.
  5. Next you will enter your shipping address and can select from applicable shipping methods based on your products and delivery location.
  6. Then you will enter your billing address (if separate from shipping) or you can select the option to match the billing with the shipping address.
  7. The final step is to enter your credit card information, gift code, or you may checkout with Paypal.

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02. When will my order ship?

  1. All items available for checkout are in stock and available to ship within 1 business day.
  2. If you place an order after 2 pm Central Time, your order may not process until the next business day. This means that if you place an order Monday night at 9 pm, your order will not begin processing until Tuesday. Similarly, if you place an order after 2 pm on a Friday, your order will begin processing on the following Monday (the next business day).
  3. If you place an order during the time when our offices are observing national holidays, it will be processed on the first business day after the holiday observance.
  4. You will receive a shipping confirmation email with a tracking number as soon as it ships. If the estimated ship date has passed and you haven’t received a shipment notification, please feel free to contact us for an update.
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03. How do I know the item(s) I am ordering are available?

We keep our website as up-to-date as possible with currently available items. However, if we unexpectedly run into a problem with an ordered item, we will notify you via e-mail immediately.
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04. What about computer monitor and product color discrepancy?

Our in-house photographers shoot the majority of images seen on our website. We work hard to accurately represent the products and the colors on your screen. However, all monitors are different, and personal settings may affect the colors your computer displays. Make sure your monitor is set to default standard settings for the most accurate representation of colors.
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05. Does Redneck Riviera offer a catalog?

No, we do not publish a printed catalog. Instead, our website serves as a living catalog, which allows for more product detail, availability information, and new products.
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06. How do I check my order status?

If you are a registered user, you may visit www.redneckriviera.com/customer/account and log in. If you are an unregistereed user or checked out as a guest, you can still view your order information here: www.redneckriviera.com/order-status - all you'll need is your order number and email address used to place the order. Here you will be able to view orders, order details, shipping updates, request changes/cancellations, and set up returns.
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07. How do I change or cancel my order?

If you need to change anything about your order, including cancelling an item, please contact us immediately. Once orders move into our shipping process, it may not be possible to make a change. You may submit a request for a cancellation or an order change at www.redneckriviera.com/contact.
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08. What payment methods does Redneck Riviera accept?

We accept Visa, MasterCard, Discover, American Express, and PayPal. All prices on our website are in US dollars, and we are not able to accept foreign currency, checks, or money orders.
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09. Does Redneck Riviera charge sales tax?

As required by law, orders shipped to the states of Arkansas and New York are subject to applicable sales tax. If your order is being shipped to any other state, sales tax will not be added to your order.
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10. How do I use a discount code?

Discount codes can be entered on the cart page prior to checkout or during step 2 of checkout, Review & Payments.
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11. Why has my card been charged if my order has not shipped?

Payment is processed at the time the order is placed. This not only ensures payment, but also protects cardholders, as we have a security and fraud protection process enabled for your benefit.
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12. What if my order is declined?

If an order is attempted, but cannot be processed due to being declined or due to fraud services protection, we recommend contacting your bank to make sure those funds are not held since the order did not finalize on our end.
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13. Is shopping at Redneck Riviera secure?

Redneck Riviera takes every precaution to protect your user information. When you submit sensitive information via the website, your information is protected both online and offline.

When you provide sensitive information (such as a credit card number) on our registration or order forms, that information is encrypted and is protected with Secure Sockets Layer (SSL) encryption technology. To learn more about our security, visit our store privacy policy at www.redneckriviera.com/privacy-policy.
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14. How much does shipping cost?

Orders over $50 qualify for free shipping within the contiguous United States. Orders below $50 will have a $4.99 shipping fee applied. Premium shipping is $7.99. Two Day Shipping is $14.99 and One day shipping is $24.99. Additional fees apply to orders shipped to Alaska and Hawaii.
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15. How are orders shipped?

All orders are shipped via FedEx, UPS, or USPS in order to provide the best possible service for our customers. There are several different shipping options for your convenience:

Saver Shipping will choose the most affordable shipping method, which is typically FedEx SmartPost. FedEx SmartPost utilizes the US Postal Service for final delivery to you. This method typically takes between 5 and 10 days.

Premium Shipping is our fastest method of ground delivery, and typically takes 3 to 4 business days for delivery in most places within the contiguous U.S.

We also offer Two Day Shipping and One Day Shipping, which are available as an upgrade.
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16. What if I have PO Box?

The only shipping method that can ship to a PO Box is PO Box shipping which typically takes 5-10 days. This method is free for orders over $50. For orders below $50, there is a $4.99 shipping fee that will be applied.
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17. Can my order be expedited?

All items can currently be expedited unless shipping to an APO or PO Box.
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18. Does Redneck Riviera ship to Canada/Internationally?

Unfortunately, we are not able to ship outside the United States at this time.
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19. Does Redneck Riviera ship to Alaska or Hawaii?

We are able to ship to Alaska and Hawaii. Orders shipped to these states are subject to a surcharge for shipping.
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20. Why hasn’t my product shipped?

  1. You placed an order after the close of business. If you place an order after 2 pm Central Time, your order may not process until the next business day. This means that if you place an order Monday night at 9 pm, your order will not begin processing until Tuesday. Similarly, if you place an order after 2 pm on a Friday, your order will begin processing on the following Monday (the next business day).
  2. You placed an order on a national holiday, or when our offices are observing a national holiday. If you place an order during the time when our offices are observing national holidays, it will be processed on the first business day after the holiday observance.
  3. Your order is being prepared for shipment
  4. Please review your order status for the estimated ship date for your order. You will receive a shipping confirmation email with a tracking number as soon as it ships. If the estimated ship date has passed and you haven’t received a shipment notification, please feel free to contact us for an update.

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21. What is Redneck Riviera’s return policy?

In the event that you aren’t completely satisfied with your order, we do offer refunds within 30 days of receiving your order. Please make sure everything is in its original packaging with manufacturer tags and that it hasn’t been washed or worn.

If you want to return an item for a refund, you can contact us at www.redneckriviera.com/contact.

A $5 deduction will be applied to your refund for the return shipping fee. Shoe or boot returns and other boxed items must be in the original, undamaged packaging. Please do not tape or attach postage directly to the shoe box, but to the shipping box. Damaged shoe or product boxes will be subject to a $5.00 repacking fee. Returns that are not in their original, resellable condition are subject to a 15% restocking fee, or in extreme cases may be shipped back at our discretion.

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22. How do I return an item?

If for any reason you’re not satisfied with the items you receive, we want to make your return as easy as possible.

you can contact us at www.redneckriviera.com/contact for a RA# and return label.

Once you receive the return label from our customer service team:

  1. Print and attach the return label to the outside of the shipping box, not to the product or boot box. Mark through or tear off the original shipping label to avoid incorrect scanning during shipment.
  2. To ensure your return is processed in a timely manner, fill out the return form that was included with the order. If the return form is not available, you may print a new copy here.

If you would like to track your return on the way back to us, save the tracking number from the label we sent you. You can search the tracking number at google.com and it will bring up the proper tracking options. Once it arrives to our warehouse, it can take a few days for processing; but, as soon as it is complete, you wil receive a confirmation email.
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23. When will my return be processed?

Once your return is received, a refund will be processed within 7-10 days and a confirmation email will be sent at that time.
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24. What if I received a defective product?

Please follow the normal returns process by contacting our customer service department at www.redneckriviera.com/contact. We guarantee the quality of our product and will send you a replacement.
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Any further questions? Visit our contact page www.redneckriviera.com/contact.